Refund policy

Returns / Exchanges / Refund 

All items are final sale unless otherwise listed below.

Eligible for exchange: Standard Sizing women's custom swimwear, Unisex Athletic Shorts, and Men’s Swim Trunks. Please note that all one pieces are customized to your torso length and not eligible for exchange. 

Return Policy 
Returns are not accepted. Some items may be eligible for an exchange. See Exchange Policy. 

Exchange Policy 
All exchange requests must be approved by One Ocean Swimwear before any item is shipped back. Returns sent without prior approval will be refused and returned to the sender at the customer's expense.

If an exchange is approved, the following terms apply:

  • A 25% restocking fee per item will be charged.
  • The customer is responsible for all shipping costs, including return shipping to One Ocean Swimwear and shipping for the exchanged item.
  • Swim bottoms must have the hygienic liner attached and intact to be eligible for an exchange.
  • Items must be shipped back within 10 calendar days of exchange approval. Failure to ship within this timeframe may result in the exchange being canceled or additional fees being assessed.
  • Once your exchange has been approved, any required invoice (including restocking fees, shipping charges, or price differences) must be paid within 10 business days. If payment is not received within this timeframe, the exchange request will be canceled.
  • If an exchange is canceled due to non-payment, the original item may be shipped back to the customer at the customer's expense.
  • If the customer does not respond or arrange return shipping within 60 calendar days, the items will be considered abandoned and will be forfeited. No refunds, exchanges, or store credits will be issued after this period.

Please note that exchange approval is granted on a case-by-case basis and approval is not guaranteed.

Refund Policy 
Refunds are issued on a case-by-case basis. 
Return To Sender: If an order is returned to sender for any reason and no email response is given within 30 days the item will be refunded minus the restocking fee of 25% for items eligible for exchange and 50% for items not eligible for exchange excluding any additional fees. 
Communication Issues: I reserve the right after 14 days of no response to cancel an order due to lack of communication necessary to complete your order. In the event your order will be refunded, a $15 administration fee will be applied.
Order Cancellation: Please see Section 20 under Terms of Service 

Damages and issues 
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item. I can then evaluate the issue and find the best resolution. I want you to be thrilled with your purchase & will evaluate each situation on a case-by-case basis. Please inform me of any issue within 10 calendar days of post marked delivery date. 

Package Protection: I offer shipping protection to you at checkout. When shipping protection is in your cart, you are adding package protection against loss, theft and damage during shipping process. Package Protection is only available to those who purchased protection at the time of checkout.  To remove the shipping protection from your order, you assume all responsibility for your shipment. Please see Term of Service Section 21 for more info. To submit a claim, click here.

Comments / Concerns
Any comments/concerns about items may be sent through the contact us page. There is no guarantee of a resolution, but again, I will do my best.