We're sorry to hear you were disappointed with your experience. After reviewing the photos provided, we confirmed that the bottoms were consistent with the intended fit and coverage shown in our product listings.
It's important to clarify that you requested alterations to our original designs, and the measurements initially provided required corrections throughout the entire order. We provide detailed measuring instructions and an instructional video, but customers are ultimately responsible for submitting accurate measurements, selecting their customizations, and understanding their personal fit preferences.
While we apologize for the delayed communication during our closed season, we continued addressing your concerns and ultimately offered an exception to our return policy, which you ultimately declined.
While we understand that fit preferences vary, we stand behind our designs, craftsmanship, and the efforts made to address your concerns.
